On this page you will find information about our support, a roadmap of what is still planned for LOGBOOK and which new features you can expect next, and tips for using LOGBOOK.
Your Contact to LOGBOOK Support
If you have questions about LOGBOOK or need assistance using it, we are of course happy to help you.
Before contacting us, please take a look at the tips and information on this page – many questions can be answered quickly here.
How you can help us help you
To process your request quickly and efficiently, please describe your issue as precisely as possible. The following information is especially helpful:
a short, precise description of the error or your problem
a screenshot (if possible)
details about your operating system
information about the NMEA hardware you are using
Support by E-Mail
If you do not find a suitable answer here, you can reach our support team at any time by email at contact@trimutic.com or from within the LOGBOOK app via the Contact Support option in the help menu. We respond as quickly as possible – depending on your subscription:
LOGBOOK Trial and LOGBOOK Skipper: maximum response time 48 hours, usually faster
LOGBOOK Captain and LOGBOOK Master Captain: maximum response time 24 hours, usually faster
Of course, you can also contact us if you do not yet have a subscription and have questions about LOGBOOK in advance. Please feel free to use our contact form.
LOGBOOK Captain includes our comprehensive Pro Support – designed for professional skippers who need fast and direct assistance.
In addition to email support, you can also reach us via:
the Pro telephone hotline
the Pro WhatsApp channel
You will receive the relevant contact details in your welcome email and they will be displayed in your account settings.
If necessary, Pro Support also includes personal assistance via remote maintenance.
The Premium Support
LOGBOOK Master Captain includes comprehensive Premium Support:
Individual onboarding for ship and crew
Personal introduction via conference call
Direct conference calls for complex questions
Online support for ongoing operation
As with Pro Support, you can reach us in addition to email support via:
the Pro telephone hotline
the Pro WhatsApp channel
The relevant contact details are displayed in your account settings.
Additional Support Services
Of course, you can also purchase support services that are not included in your subscription. For example, we can help you via remote maintenance even if you have only purchased the LOGBOOK Skipper subscription.
Support services that exceed the hours included in your subscription or are not included in your subscription will be charged at €120.00 (incl. VAT) per hour. Billing is in 15-minute intervals.
You can find more information about our support services in Section 12 of our Terms and Conditions.
Roadmap
Here you will find the next planned development steps for LOGBOOK – the list is updated on an ongoing basis.
Version 1.1 (expected for end of May 2026)
Using LOGBOOK with multiple devices simultaneously
Support for multiple users with different permissions
Search function
Recording operating hours of generators etc.
Anchor alarm
Adjusting the display size
Adjustable RPM for idle to evaluate distance as sailing distance
Planned for later versions
Recording navigation lights and reminders for navigation lights
Recording fuel data including consumption/range calculation
Battery monitoring
To-do lists
Filtering displayed data
Escalating push notifications (e.g. for anchor watch)
Recording maintenance and maintenance schedules
Import from Logbook Suite Biography
Connection to weather sites/GRIB data
Special layout for smartphones (reduced functionality)
Tips and Tricks
Quick help and answers to frequently asked questions
Here you'll find answers to frequently asked questions. Please check here first if you encounter any problems – the list is regularly updated and expanded.
Occasionally, the operating system of the Primary Device may not correctly transmit the time zone to LOGBOOK. This occurs particularly frequently on Windows if the time zone was manually selected there.
In this case, you have the option to set a different time zone in the Ship Settings on the Settings card. This time zone also only applies to passages that were started after the change. A change has no effect on a passage that has already been started.
I overlooked that the time zone was incorrect when starting a leg
If you notice this after you have already started the passage but have not yet created any entry, it is not possible to end the empty passage and create a new passage (with the correct time zone). The following trick helps here:
Close the LOGBOOK app and open it again immediately. The empty passage has been deleted and you now have the option to set the correct time zone before starting the passage.
General Tips and Tricks
Strong ship movements while anchored lead to entries
If the Anchorage option was selected with the stop button for Stopover or for End of day, automatic log entries are deactivated. LOGBOOK then watches over the ship and the anchor watch function (available from version 1.1) reports if the ship has moved too far from its starting point, the water depth becomes too shallow, or the wind becomes too strong.
However, with strong ship movements it can happen that this movement is interpreted as resumption of travel and the automatic log entries are started again. As soon as the ship movement subsides again, the stop button appears again and requires attention.
This unwanted starting of automatic log entries can be prevented by setting a sufficiently high value for the start speed (Start entry when speed is more than ) in the NMEA Settings dialog in the Conditions.
However, it is important to set this value back to the usual value between 0.5 and 1.0 kn BEFORE the next departure.
My ship can no longer be opened
If the ship cannot be opened in the app, it often helps to close the app and open it again.
If that doesn't help, the cause may be that the app was closed on another device or before an update while the ship was still open. In this case, the Options button for the ship appears blue in LOGBOOK Cloud.
Select the button and use the function now offered to disconnect the ship from the old app. Then wait a few seconds. You should now be able to open the ship in the app.
Tip for switching between multiple devices
In version 1.0, the LOGBOOK app always acts as a Primary Device. Companions are not yet supported. Since a ship can only be open on one Primary Device, it is important to close the ship's logbook on the device so that it can be opened on another device.
Important note for Android
Unfortunately, tablets with Android are only conditionally suitable as a Primary Device. This is because Android always disconnects TCP connections immediately as soon as an app is no longer in the foreground. Re-establishing the connection after the app returns to the foreground does not always work completely reliably.
Therefore, we advise that when the tablet is used as a Primary Device, do not use it for other apps during travel, or only use other apps in split-screen mode so that LOGBOOK does not go into the background.
Using LOGBOOK with iPad's Internal GPS
If LOGBOOK receives GPS data from the iPad's internal GPS and not from a separate GPS device or the ship's NMEA, there are a few points to note.
Activate Location Services
For LOGBOOK to receive GPS data on the iPad, location services for LOGBOOK must be activated in the iOS Settings app under Privacy, Location Services. You will usually receive a corresponding request when you first start the app.
Important: Be sure to activate the Always option. This is the only way to ensure that LOGBOOK receives data without interruption and that data reception is not deactivated if you switch to another app.
In addition, the Precise Location option must be activated. Otherwise, to save power, the iPad reduces data retrieval via the GPS module to a minimum as soon as the gyro sensor registers no movement. This is the case with fairly slow movements. The GPS then often sends the speed 0 kn instead of the correct speed, which leads to stop entries or incorrect speeds.
Deactivate NMEA Connection After the Trip
Since the internal GPS outputs the position and movement of the iPad and not the position and movement of the ship, you should deactivate the NMEA connection after the end of the trip (NMEA connection option in the NMEA button menu). The marker is then orange.
Otherwise LOGBOOK will interpret it as the next start of the trip when you carry the iPad to another location within the ship.
Reactivate NMEA Connection Before Departure
If you have deactivated the NMEA connection, you must reactivate it before departure. Otherwise LOGBOOK will not recognize that you are departing and no automatic log entries will be started. To do this, simply tap the NMEA connection option in the NMEA button menu. The marker turns green again. The marker for the Automatic logging option turns green again as soon as the ship starts moving.
Tips and Tricks for NMEA Connection
Experience shows that most of our customers' questions concern connecting the Primary Device to the ship's NMEA network. Therefore, we have compiled some tips and notes here. Detailed information can also be found in the documentation in the section Connecting LOGBOOK to the NMEA Network
Using an External GPS Device on iPad
An external GPS device that is connected to the iPad via Bluetooth or cable behaves exactly like the iPad's internal GPS. Therefore, also select the connection type Build-in GPS for the external GPS device.
For the external GPS, location services must also be activated with the Always option.
Using an external GPS device has several advantages: One advantage is that external GPS devices have significantly higher accuracy than the iPad's integrated GPS.
Another significant advantage of Bluetooth GPS is that the GPS receiver can be permanently installed in a location on the ship with a clear view of the GPS satellites.
And last but not least, the iPad's movements no longer affect the measurement of position and speed.
When purchasing an external GPS device, note that there are only a few devices that are supported by the iPad.
Using USB-connected NMEA data sources
With USB connections, in most cases it is not possible to activate devices that are already being used by a navigation program for Logbook as well, since the navigation programs permanently occupy the device's port and do not release it for other programs.
Some navigation programs offer a virtual port splitter that allows the port to be used by two programs. If not, corresponding additional software is required. This problem does not exist with WiFi connections.
Important Note for Owners of Chart Plotters with WiFi
Unfortunately, plotters from Raymarine, Furuno and Garmin do not transmit standard NMEA data via the integrated WiFi. The WiFi only sends specially prepared information for the brand's own apps.
In order to access the NMEA data with another device or application, an NMEA multiplexer with WiFi function must be present in the ship's network despite the plotter's WiFi function.
Plotters from B&G, Simrad and Lowrance: Connect LOGBOOK with GoFree
The plotters from B&G, Simrad and Lowrance are among the few that actually deliver NMEA data via integrated WiFi (GoFree). So you don't need a separate gateway to receive NMEA data with LOGBOOK.
The connection is a TCP connection. For the IP address, you must enter your plotter's IP. It is displayed on the info screen. GoFree uses the standard port for NMEA data (10110).
But note: If your Primary LOGBOOK is connected to GoFree, there is no way to simultaneously establish an internet connection via your device's WiFi. If both are desired, you must still use a separate gateway.
GPS Jamming in the Baltic Sea and Eastern Mediterranean
Several media outlets have reported massive GPS disruptions in recent years, particularly in the Baltic Sea and the eastern Mediterranean. The cause is presumably targeted interference (GPS jamming) related to the war in Ukraine.
If you are traveling in this area and receive NMEA error messages while using LOGBOOK, this GPS jamming may be the reason. LOGBOOK compares positions with each data capture and reports an NMEA error if they are too far apart. Erroneous positions are not used further.
If the GPS disruption is only temporary (as we have mostly seen with the disruptions reported by our customers in the past years), this also has no impact on your logbook entries.
See also: https://www.ndr.de/nachrichten/mecklenburg-vorpommern/Ostsee-Raetselhafte-GPS-Stoerungen-behindern-Schiffs-und-Flugverkehr,balticjammer100.html and https://skipper.adac.de/gps-stoerungen-im-ostseeraum-und-mittelmeer/
Hardware Tip for NMEA Connection with LOGBOOK
We have tested several WiFi multiplexers in practice and can give you a very special recommendation here.
Small, easy to install and fully compatible with LOGBOOK: the NMEA 2000 WiFi Gateway YDWG-02 from Yacht Devices.
The device is less than 6 cm long and has a diameter of only 20 mm. You can find technical information here: http://www.yachtd.com/products/wifi_gateway.html.
